Items can only be returned for a refund if they are unopened, unused with all seals. If original product has no seal, you can’t return. You must inform us in writing by contact form that you are returning your purchase within 14 days, beginning the day after the day on which you receive the package.
Please return any free gifts that are associated with your order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
Your refund will be starts, once it has been delivered to our office and within 14 working days of arriving back to us. The cost of packaging and delivery will be incurred by the Client.
Please note that we reserve the right not to accept orders from customers with suspicious returns behaviour.
We monitoring the developments related to COVID-19 from the World Health Organization and local public health authorities. In this hard times return process can take little longer as usual. Products have to wait even up to 5 days before we start being processed.